Privacy Policy

Last Updated: April 11,2025

This Privacy Policy describes how Riverbend Dreadlocks & Gemstones, a registered tradename of Riverbend Dreadlocks LLC, collects, uses, and shares personal information of users of our website www.RiverbendDreadlocksandGemstones.com.

Information We Collect

We may collect the following types of personal information from you:

Information You Provide Directly:
- Contact Information: Name, email address, phone number, shipping address, billing address.
- Account Information: Username, password (hashed).
- Order Information: Products purchased, order history, payment information (processed by third-party payment processors; we do not directly store full credit card details).
- Communications: Information you provide when you contact us (e.g., through email or customer support).
- Reviews and Feedback: Information you provide when leaving reviews or feedback on our products or services.

Information We Collect Automatically:
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Information: Pages visited, time spent on pages, links clicked, referring website, search queries.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We may use your personal information for the following purposes:

To Process and Fulfill Orders: To process your orders, arrange shipping, and provide order updates.
To Manage Your Account: To create and manage your user account.
To Provide Customer Support: To respond to your inquiries and provide assistance.
To Personalize Your Experience: To personalize your browsing experience and recommend products that may be of interest to you.
To Send Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of receiving these communications at any time.
To Improve Our Site and Services: To analyze website usage and improve the functionality and content of our Site.
To Detect and Prevent Fraud: To protect against fraudulent transactions and activities.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
To communicate necessary information regarding your appointments, such as appointment requests, confirmations, cancellations, reminders, and changes to your appointments. These communications are necessary and you may not have the option to opt out of these specific communications.

How We Share Your Information

We may share your personal information with the following categories of third parties:

Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, email marketing, website hosting, and analytics. These providers are contractually obligated to protect your information.
Business Partners: In some cases, we may share information with business partners to offer you specific products or services.
Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to11 the acquiring entity. We will provide notice if your personal information becomes subject to a different privacy policy as a result of such a transaction.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information (subject to certain exceptions).
Objection to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction of Processing: Request that we restrict the processing of your personal information.
Data Portability: Request to receive a copy of your personal information in a portable format.
Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [mention specific security measures you take, e.g., encryption, secure servers, access controls]. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you believe that we have collected personal information from a child under the applicable age, please contact us immediately, and we will take steps to delete such information.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Riverbend Dreadlocks & Gemstones

P.O.Box

hello@RiverbendDreadlocksand Gemstones.com

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