ONLINE RETURN POLICY 

Effective as of: April 17 2025

 

 

 

1. RETURNS. We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 14 days of the delivery date. To initiate a return, please contact us at hello@RiverbendDreadlocksandGemstones.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return.

 

2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer. 

 

3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, Hair Accessories and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

 

4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.

 

5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion. 

 

6. OTHER TERMS AND CONDITIONS.

For sanitary reasons, returns of hair accessory products are not accepted.

 

If you have any questions about this return policy, please contact us at email at hello@RiverbendDreadlocksandGemstones.com 

 

 

 

 

 

IN-STORE RETURN POLICY 

Effective as of: April 17 2025

 

  

  

 

1. RETURNS. We allow returns only. We do not allow exchanges. For items purchased in-store, returns are accepted within 14 days of the original purchase with a valid receipt or proof of purchase.

 

2. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, Hair Accessories and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

 

3. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.

 

4. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

 

5. OTHER TERMS AND CONDITIONS.

For sanitary reasons, returns of hair accessory products are not accepted.