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Shipping Policy

This Shipping Policy is for Riverbend Dreadlocks & Gemstones and was last updated on 04/17/2025. 

  

1. SHIPPING AND DELIVERY OPTIONS 

 

Domestic Shipping:

USPS Ground Advantage (5-8 Business Days)

 

International Shipping:

International Standard (2-4 weeks)

 

Local Delivery: 

Local Delivery (3-5 Days): $5

Local Delivery (1-2 Days): $10 

  

2. PROCESSING TIME 

  

Orders are processed within 2 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. 

  

3. CANCELLATIONS 

  

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us. 

  

4. RETURNS 

 

Returns will be accepted within 14 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit www.RiverbendDreadlocksandGemstones.com/home/refund-policy. 

  

5. DELAYED ORDERS 

  

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status. 

  

6. DAMAGED ORDERS 

  

Riverbend Dreadlocks & Gemstones is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider. 

  

7. SHIPPING RESTRICTIONS 

 

- Orders cannot be shipped to South Korea and Cambodia 

  

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method. 

  

8. CONTACT 

  

For questions about this shipping policy, contact:  

Email: hello@RiverbendDreadlocksandGemstones.com

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